Refund policy
Returns & Refunds Policy
Returns
We accept eligible returns within 30 days of purchase or delivery, provided the item is unused, unopened, in its original condition and original packaging, and proof of purchase is provided.
If you change your mind or order the wrong product, you are responsible for all costs associated with returning the item to Border Brewing Supplies.
Original shipping charges are not refundable. If you wish to order a replacement or different product, any applicable shipping charges for the new order are also the customer's responsibility.
Please contact us at sales@borderbrewing.com.au before returning an item. Returns sent without prior approval may not be accepted.
We recommend using a tracked shipping service, as Border Brewing Supplies cannot be responsible for return parcels lost or damaged in transit.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty or if we have supplied you with the incorrect product.
Email sales@borderbrewing.com.au with your order number and, where appropriate, photos showing the issue.
We will assess the issue and arrange an appropriate remedy in accordance with your rights under the Australian Consumer Law.
Where an item has a confirmed fault or other problem covered by Australian Consumer Law, reasonable return shipping costs will be handled in accordance with those rights.
Exceptions / Non-Returnable Items
For change-of-mind or incorrectly ordered returns, we cannot accept:
- Opened or used products
- Opened brewing, winemaking or distilling ingredients
- Opened yeast, flavourings, food products or other consumables
- Products that are no longer in their original, resalable condition
- Gift cards
- Clearance or sale items where stated as final sale
These exclusions apply to change-of-mind returns only and do not limit your rights under Australian Consumer Law.
Exchanges
If you have ordered the wrong product and would like a different item, please contact us.
The fastest way to receive the product you want is generally to return the eligible item and place a new order.
If you ordered the incorrect product, you are responsible for the cost of returning it to Border Brewing Supplies and for any applicable shipping charges on the replacement order.
Refunds
We will notify you once your return has been received and inspected.
If approved, your refund will be processed to your original payment method within 10 business days.
Original postage charges are not refundable for change-of-mind or incorrectly ordered products.
Please remember that your bank or credit card provider may take additional time to process and display the refund.
Australian Consumer Law
Our returns policy operates in addition to your rights under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.
Contact & Returns
Email: sales@borderbrewing.com.au
Returns Address:
Border Brewing Supplies
Shop 8 / 1 Machinery Drive
Tweed Heads South NSW 2486
Australia
